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15 Jun 2017

Full-Time Customer Care Specialist (Mon-Fri start between 8am – 12:30pm)

Grubhub – Posted by Grubhub Austin, Texas, United States

Job Description

Be the first of your friends to declare, “I love where I work!” and actually mean it. Laugh hard and work hard with some of the best and brightest in the tech industry.

Grubhub Holdings Inc. is the nation’s leading online and mobile food-ordering company dedicated to connecting hungry diners with local takeout restaurants. The Grubhub Holdings Inc. portfolio of brands includes Grubhub, Seamless, MenuPages and Allmenus. The company’s online and mobile ordering platforms allow diners to order directly from more than 45,000 takeout restaurants in over 1,100 U.S. cities and London. Every order is supported by the company’s 24/7 customer service teams. Grubhub has offices in Chicago, New York and London.

The Driver Care team is seeking to hire a number of Specialists who will bring their enthusiasm over and help our restaurant network with our ongoing growth and success! Is customer service as natural to you as breathing? Are you excited every time you load new apps on your phone or tablet? Can you light up a room with your friendly and engaging personality? Grubhub is looking for tech-savvy food lovers to join our Care organization. As a Driver Care Specialist, you will assist our network of Driver Partners as they deliver orders from busy restaurants to hungry diners – we’re all about making take-out easy! This position requires flexibility, resourcefulness, exceptional listening skills, and a positive attitude.

Some Challenges You’ll Tackle:
Support a high volume of contacts through e-mail, tickets, and inbound and outbound calls
Assist our Driver Partners in collecting, delivering and adjusting orders; this will include communicating with restaurants and customers
Perform and document real-time updates to orders, driver profiles, and restaurant account settings
Guide Drivers through Grubhub technology, policies and procedures, and payment questions
Partner with other Care and Delivery Operations teams in an effort to resolve all driver, diner and restaurant questions and to create overall customer and Driver Partner satisfaction
Follow set policies and procedures to ensure consistency and operational excellence across the organization; meet and exceed performance guidelines for attendance, quality, productivity, and schedule adherence
Collaborate with the leadership team to achieve specific contact center goals in our pursuit to provide world class service
Other duties as assigned by Care or Delivery Operations leadership

You Should Have:
Flexible hours a must to support our growing business
Shift 11:30am – 8pm CST, including weekends and holidays with 2 consecutive days off (shift times may vary at time of job offer)
College degree preferred, students welcome
2 years of customer service or call center experience preferred
Strong verbal and written communication skills
Masterful problem solving skills – identifying root causes, customer needs and providing solutions
Strong computer skills
Ability to manage stress – this is a rapidly changing company!
A good sense of humor and a team-player mentality
Spanish or Mandarin language skills are a plus

And Of Course, Perks!
18 days of paid time off, choose how your time is spent
Never go hungry! We provide weekly Grubhub/Seamless credit
Regular in-office social events, including happy hours, wine tastings, karaoke, bingo with prizes and more
Company-Wide Initiatives encouraging innovation, continuous learning and cross-department connections
Grubhub is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Grubhub is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to TalentAcquisition@grubhub.com and let us know the nature of your request and your contact information.

How to Apply

Please apply online by: 1.) clicking "apply" on the job listings page 2.) to apply online - copy and paste the the URL address below 3.) email your resume to lboland@grubhub.com https://internal-grubhub.icims.com/jobs/2808/customer-care-specialist-%28shift%3a-m-f-and-will-start-between-8am---1230pm%29/login

Job Categories: Administrative. Job Types: Full-Time. Salaries: 20,000 - 40,000.

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